Merch Store FAQs & Return Policy
Everything you need to know about ordering Rollin’ Oats merch online and picking it up in store. Looking for help with grocery orders instead? See our Online Shopping FAQs.
Pickup
Do you ship merch?
Not right now — all merch orders are picked up in store. You choose either our St. Petersburg or Tampa location at checkout.
When will my order be ready?
You pick your pickup date at checkout. The earliest available date depends on the store:
- St. Petersburg — 2 business days after you order
- Tampa — 4 business days after you order
We are a small team! This allows for us to process your order to have it ready for you, and transfer it to the proper store location. You’ll receive an email confirmation when your order is ready to collect.
Where in the store do I pick up my order?
You can pick up your orders at the Customer Service desk in both St. Pete and Tampa.
What do I need to bring?
Just your name and order number, which is in your confirmation email.
Can someone else pick up my order for me?
Yes, as long as they have the order number and confirmation.
How long will you hold my order?
We will hold the order for up to 14 days, after which unclaimed orders are refunded or restocked.
Returns & Exchanges
Can I return merch?
We will accept items within 30 days of pickup if the item is unworn and unwashed with the original tags still attached.
Do I get a refund or store credit?
You can receive a refund to the original payment method.
How do I start a return?
Reach out to us at merch@rollinoats.com or bring the item and your order number to your Rollin’ Oats location during normal store hours.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, processed securely through Square.
When am I charged?
Your card is charged when you place the order, not when you pick it up.