Online Shopping FAQs
FAQs about our WebCart service
We have updated some of our FAQs due to the increased demand and added services during COVID-19.
How do I select what store I’m shopping?
Make sure to select your home store as Rollin’ Oats St. Pete or Rollin’ Oats Tampa to start. Click on the store location shown at the top, and if it is not correct, select “Make this your home store” in the list that is shown on that page. Once it is selected it should say “Currently shopping” next to it and show the location at the top of the page.
How do I register?
Desktop users: Click Login / Register at the top right corner. This page will let you log in if you have an existing account (the form shown) or you can register with a new account by scrolling past the form and “Login with Facebook” buttons and look for the line that says “Need an account? Register” Click register and enter your information on that page.
Mobile device users: Select the three bar / hamburger menu in the top left corner. Scroll to the bottom of the drop down and select Login / Register. This page will let you log in if you have an existing account (the form shown) or you can register with a new account by scrolling past the form and “Login with Facebook” buttons and look for the line that says “Need an account? Register” Click register and enter your information on that page.
I’m having issues receiving my verification code to register. What do I do?
First, check your junk/spam folder. The email you are looking for will be coming from either Rollin’ Oats St. Pete E-Receipt or Rollin’ Oats Tampa E-Receipt (depending on which store you are registering to shop with).
If you do not see the email in your inbox, try adding the email address firstname.lastname@example.org to your Address Book. This should improve the chances for deliverability of the email to your inbox.
If you are still having issues, it could be your email provider blocking it. Customers with tampabay.rr.com email addresses seem to have the most issues receiving our emails. If you are using a tampabay.rr.com email address and have an alternative, like gmail.com or yahoo.com, give that one a try. You can always give the store a call and we can try to assist you in troubleshooting the issue, or we can place an order over the phone if you’d like.
How does curbside pickup work?
If you would prefer your WebCart order be delivered to your vehicle, just give the store a call when you arrive in the parking lot. Let us know that you have arrived, and you would like your order brought out to your vehicle.
Why is there a $4 convenience fee?
Our online items are priced the same as in store, and all orders are processed in house by Rollin’ Oats employees versus utilizing a third-party service. This is in order to keep the fee low for our customers, while maintaining our quality of service you are accustomed to while visiting us in store. This nominal, flat fee is added to cover the service of picking, processing and packing your order. While we are also providing curbside service on online orders, there is no need to tip.
How can I add to/edit my WebCart order?
Select “Orders” under your account drop down menu. You will see the status of your order on this page. As long as it is not already in the “Picking” process, you may still make changes. Select “Edit Order” to start editing. This will re-open your order so you can make changes. Please keep in mind, this will pull your order out of the queue. Make any edits or additions to your order, and then select a new pickup date and time window and go back through the checkout process as you did before.
I would like to purchase beer or wine but do not see it on WebCart. How do I order?
We do not have beer or wine loaded into our WebCart system. Please add your beer/wine request in the “Order Instructions” section that is shown when you are viewing the items in your cart, and we will add it to your order for curbside or in-store pickup only. We do not deliver alcohol.
I don’t think I can arrive right at my scheduled pickup time. What if I’m late?
That’s perfectly fine! We can store your order until you arrive to pick it up. If it is next day, just give us a call and let us know.
I cannot find the items I usually buy in store. What do I do?
Sometimes it depends on how you are using the search box in WebCart. For example, if you are looking for a brand name, plus the item name, it may be too specific. Try searching just the item name, or just the brand name and browse that way.
If you are still unable to find the item, try adding your request to the “Order Instructions” section that is displayed while you are viewing your cart items, and we will do our best to find the item if it is available.
Why didn’t I receive one of the items I ordered?
Please understand that all items you place an order for are based on availability. It may be available on the date you place your order, but it could be out of stock on the day the order is picked. Please make sure to select “allow substitutions” if you would like another item/brand chosen instead. We thank you for your patience and understanding.
What areas do you deliver to?
We deliver to select areas within an approximate 3-mile radius of our St. Pete location Monday-Friday only. At checkout, enter your address and it will give you the option for delivery if you are within our current delivery zone.
Will you ever expand to a broader delivery area?
Yes, we do plan to deliver a broader area and plan to begin delivery from our Tampa location in the future as well.
What is the fee for delivery?
It is a $10 fee for deliveries.
Do your drivers accept tips?
There is no need to tip our drivers.
Will I be notified when the driver is on the way?
Yes, we will send you a text message or call when we are on the way.
Can I specify where my groceries are to be placed?
Yes, please leave this in the “Notes” section at checkout when you place your order.