Here you can find answers to frequently asked questions about the online shopping service.
Still can’t find the answer to your question? Visit our contact page and we will be happy to help you.
How do I create an account?
Once you have completed shopping, you will click on “checkout” and asked to create a customer account if you are a first time user. To create an account, you will be asked to provide a name, email address, and password. Once you have an account, anyone in your family may use the account to access all the features of the service.
Can I use my account in the store?
Yes you can. When checking out at any Rollin’ Oats location, give the cashier your full name and they will look up your account. We encourage you to always use your customer account any time you shop with us. This allows you to have access to all of your previous purchases both online and in the store, making it easier for you to shop with us again and again.
Why are you asking for my phone number?
We will send you a confirmation email upon receiving your order. By providing your phone number, we can contact you quickly if there are any issues with your order. You may also receive text messages regarding the status of your order as well as access your account in our stores by entering your phone number on the credit card key pad.
Why do you have a fee?
We have no hidden premiums on prices. You pay the same prices online as you would in the store. Unlike other local market’s online services, we do not use a third party service to operate our online cart or shop items. The $4 convenience fee allows us to have our own store staff readily available to do the shopping on your behalf and ensures the same great Rollin’ Oats service you expect.
Why can’t I order from the cafe menu?
We are working toward offering made to order menu items. Currently we offer a 30 minute pickup window for orders and decided to exclude hot foods during the initial roll out.
How can I look through 10,000+ items and find exactly what I am looking for?
When searching, sometimes less is more! We have a smart auto-fill feature added to the search box. You can search by brand, description, etc. from there. We have multiple ways to narrow your choices. These “filters” include health attributes (organic, vegan, non-gmo, kosher, etc), categories, brands, department, & local partners!
I thought I could view my receipts online?
You can! Our online shopping service will give you access to your past online orders. You may also view your previous in-store purchases when using your customer account in the store.
How do the lists work?
You can create lists and use them to shop as you wish. Create a list for those staple items you buy every week or the supplements you buy every month. You can also make lists of your ingredients for that dish you want to make next week. You can then add individual items from those lists and move or copy the entire list to your shopping cart.
How can I shop for weighed items, like produce or bulk, with the online shopping cart?
Weighed items, especially produce, is always tricky. We suggest that you use the item notes to communicate your needs to your Oats Personal Shopper. For example, you could enter 1 bunch of bananas or 2 strip steaks and we will do everything possible to accommodate. We can also alter the quantities when you pick up your order.
I love my wine. Can I still purchase alcohol even when it isn’t available online?
Absolutely! We do not sell any craft beer or wine online to ensure those under the age of 21 are not purchasing alcohol. You may add any additional items, including wine and beer, to your purchase in the store before you’re total is finalized.